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CUSTOMER CARE

We always put our customer first. Please send any questions or concerns to us. It will be our pleasure to serve you in any way possible.

Have any questions or concerns? 

We’re always ready to help!

 

 

Email us at

info@japanhandcrafts.com

RETURNS

As our products are all hand made, we do not accept returns unless the product is defective or damaged during shipping.  Please contact us by email using the form above if the product was defective or damaged.

FAQ

Do you provide International delivery?

 

We ship only to the continental US through our online shop. Please contact us by email from the form above for any shipping outside continental US.

 

How do I return an item?

 

As our products are all hand made, we do not accept returns unless the product is defective or damaged during shipping.  Please contact us by email using the form above if the product was defective or damaged.

 

What is your returns policy?

 

As our products are all hand made, we do not accept returns unless the product is defective or damaged during shipping.  We will replace or refund if the product was defective or damaged. Please contact us by email using the form above. We will support you as quickly as we can.

How do I track my order?

 

Shipping company's tracking number will be sent to you by email after your order is confirmed and shipped.

 

How can I contact your couriers?

 

Shipping company's name and the tracking number will be sent to you by email. 

 

What are your delivery options?

 

We deliver using USPS, UPS or FedEx. Shipping company information will be sent to you via email with the tracking number. If special delivery is needed, please contact us by email using the email form above.  

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